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How to Set Up Two Way Email Sync for Gmail

Two-way sync for Gmail allows users to integrate their Gmail account with the CRM and enables the synchronization of emails between the two platforms. This integration creates a connection between the platforms and syncs both ways.

Last updated: May 26, 2026

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On this page

  • What is Gmail Two way sync?
  • Steps to connect
  • How does the 2-way sync work between the CRM and your email account?
  • Other functionalities
  • Update Email:
  • Disconnect Email:
  • BCC Address
  • Does Two-way sync only work with individual emails or bulk emails and workflows?
  • FAQs
  • What happens to emails received from existing contacts?
  • Will removing a synced account delete existing emails?
  • Do new emails get synced after an account is removed?
  • Will all my existing contacts in Gmail be synced with the CRM?
  • What happens when a new email is received from a contact?
  • What happens to sent emails from the CRM or Gmail?
  • How are cc/bcc recipients handled in the sync?
  • What if a contact emails someone else but includes the CRM user?
  • How is the conversation thread managed when multiple recipients are involved?
  • What if the same contact exists in multiple locations for the same synced email address?
  • What is Auto Bcc Sync, and how does it work?
  • How is the secure connection handled if Gmail login credentials change?
  • What happens when an email is forwarded from Gmail?
  • What if there are duplicate emails with multiple contacts?
  • What is Gmail Two way sync?
  • Steps to Setup the Two Way Gmail Sync
  • Step 1: Navigate to Email 2-Way Sync
  • Step 2: Connect Gmail Account
  • When prompted, select an existing Gmail account from your browser or connect a new one.Review the permission request from LeadConnector and click on Continue.Review access request and click on Allow.After completing the steps, your selected Gmail account will appear under the Email Two-Way Sync tab.How does the 2-way sync work between the CRM and your email account?
  • Other functionalities
  • Update Email:
  • Disconnect Email:
  • BCC Address
  • Does Two-way sync only work with individual emails or bulk emails and workflows?
  • FAQs
  • What happens to emails received from existing contacts?
  • Will removing a synced account delete existing emails?
  • Do new emails get synced after an account is removed?
  • Will all my existing contacts in Gmail be synced with the CRM?
  • What happens when a new email is received from a contact?
  • What happens to sent emails from the CRM or Gmail?
  • How are cc/bcc recipients handled in the sync?
  • What if a contact emails someone else but includes the CRM user?
  • How is the conversation thread managed when multiple recipients are involved?
  • What if the same contact exists in multiple locations for the same synced email address?
  • What is BCC Address, and how does it work?
  • How is the secure connection handled if Gmail login credentials change?
  • What happens when an email is forwarded from Gmail?
  • What if there are duplicate emails with multiple contacts?

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