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Knowledge Base/Workflows/Interactive Voice Response (IVR) Guide - Triggers & Actions

Interactive Voice Response (IVR) Guide - Triggers & Actions

Seamless customer communication plays a vital role in business success, and managing inbound calls efficiently can significantly improve customer experience. An Interactive Voice Response (IVR) system helps automate call handling by guiding callers t

Last updated: May 26, 2026


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On this page

  • More Tutorials From the Community
  • What is the IVR System?
  • Key Benefits of IVR
  • Configuring IVR Using Workflows
  • Method 1: Using the IVR Workflow Recipe (Faster Setup)
  • Say/Play Messages
  • Call Routing Logic
  • Method 2: Creating an IVR Workflow from Scratch (Full Customization)
  • Step 1: Access Workflow Builder
  • Step 2: Add the IVR Trigger
  • Step 3: Configuring Start IVR Workflow Trigger
  • Assigning a Phone Number
  • Step 4: Configure IVR Actions
  • Gather Input on Call Workflow Action
  • Say/Play Message Workflow Action
  • Connect Call (IVR) Workflow Action
  • End Call (IVR) Workflow Action
  • Record Voicemail (IVR) Workflow Action
  • Implementing Conditional Branching (IF/ELSE Logic) in IVR Workflows
  • Frequently Asked Questions

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  • New Discover button - Workflows
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