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Knowledge Base/Phone System/How to create and link a Regulatory Bundle for Australian local numbers

How to create and link a Regulatory Bundle for Australian local numbers

Last updated: June 7, 2026

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  • Deadline: 1 July 2026     Australia (+61) local numbers
  • Action required by 1 July 2026. Existing Australian local numbers not linked to an approved Regulatory Bundle will stop sending or receiving calls and messages after this date. There is no grace period.
  • OverviewTo comply with updated Know Your Customer (KYC) rules in Australia, every Australian local number must be linked to an approved Regulatory Compliance (RC) Bundle. A bundle is a one-time set of identity and address documents that proves your business is a legitimate user of an AU local number.You only need to create the bundle once per sub-account. After approval, it can be linked to all Australian local numbers within that sub-account to maintain compliance with Australia's updated KYC requirements.
  • 1. Check which of your numbers need action
  • If you don't see the banner or the tag, your numbers are already compliant — no action needed.2. Decide which bundle type to createCreate a Business bundle in the client's sub-account using the client's company details — not your agency details.("Individual" bundles are not supported).3. Gather the required documentsHave these ready before you start. Submissions are digitally verified, and incomplete business bundles get rejected — meaning you'll have to redo the flow.
  • Tip: Save all documents as PDF, JPG, or PNG under 5 MB each. Make sure text is sharp and the whole document is visible in frame — cropped or blurry uploads are the #1 reason for rejection.
  • 4. Create the bundle
  • 5. Submit the bundle for review
  • Review typically takes 1–3 business days. You can close the tab; you don't need to keep the page open.You'll get an in-app notification and an email when the bundle is either Approved or Rejected.If rejected, the message will tell you which field or document needs to be fixed — update those and resubmit.The bundle keeps the same record, so you don't start from scratch.6. Link the approved bundle to your AU local numbersOnce your bundle status shows Approved, you can link it to your numbers.
  • One approved bundle can be linked to as many AU local numbers as you have in the sub-account. You do not need a separate bundle per number.7. Confirm everything is compliantAfter linking:
  • 8. Troubleshooting & FAQsQ: My bundle was rejected. What do I do?Open the rejected bundle to see the reviewer's note. Common causes: blurry document scans, mismatched names or addresses across documents, expired ID, or business name not matching the ASIC record. Fix the flagged item and click Resubmit.Q: I have AU mobile or toll-free numbers too. Does this apply to them?Mobile and toll-free numbers also require bundles, with a slightly different set of fields. The current banner only flags AU local numbers — additional guidance for mobile and toll-free will be published separately before the same July 1, 2026 deadline.Q: What happens if I miss the July 1, 2026 deadline?Any AU local number that does not have an approved bundle linked by July 1, 2026 will stop receiving or sending calls and messages. There is no grace period and no partial functionality. Q: Can I create the bundle in advance, even before my numbers show the banner?Yes. Bundles can be created and approved any time — we recommend doing this as early as possible to avoid last-minute rejections.Q: I'm an agency. Where do I create the bundle?Create the bundle inside the client's sub-account, using the client's identity or business details. Bundles are sub-account-scoped and cannot be shared across sub-accounts.Q: The banner won't go away. What do I do?The banner stays visible as long as at least one Australian local number in the sub-account is missing an approved bundle. Refresh the page after linking. If it still shows up, go to Phone Numbers and look for any rows that still display the Bundle required tag — those are the numbers that haven't been linked yet.Q: Can the banner be dismissed or hidden?No. The banner is persistent by design until every Australian local number in the sub-account has an approved bundle linked. This is to make sure the deadline isn't missed.
  • Still stuck? Contact support with your bundle ID and a screenshot of the rejection message (if applicable) — that's the fastest path to a resolution.

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