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How to Use Voice Notes and Attachments in Live Chat Widgets

Live Chat Widgets now make it easier for website visitors to share context without typing long messages. Visitors can send files, images, PDFs, audio files, and voice notes directly from the widget, including attachment-only messages. Your team can r

Last updated: May 31, 2026


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On this page

  • What are Voice Notes and Attachments in Live Chat Widgets?
  • Key Benefits of Voice Notes and Attachments in Live Chat Widgets
  • Supported Message Types, File Types, and Limits
  • Supported visitor actions
  • Supported image and document file types
  • Supported audio behavior
  • File limits
  • Uploading Files and Voice Notes From the Visitor Side
  • Uploading files from website
  • Recording and sending a voice note
  • How To Setup Voice Notes and Attachments in Live Chat Widgets
  • Reviewing Attachments and Voice Notes in Conversations
  • Using Conversation AI With Images and Voice Notes
  • Troubleshooting Voice Notes and Attachments
  • Frequently Asked Questions
  • Related Articles

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