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Knowledge Base/AI Employee/Knowledge Base - Document & Rich-Text Support

Knowledge Base - Document & Rich-Text Support

Document and Rich-Text Support helps you turn existing files and written notes into searchable Knowledge Base content for Bizura AI tools. Upload DOC, DOCX, or PDF files, or write content directly in the rich-text editor. Bizura extracts text, detect

Last updated: July 12, 2026


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On this page

  • What is Document Support for Knowledge Base?
  • Key Benefits of Document Support for Knowledge Base
  • Supported File Types & Ingestion Behavior
  • Automatic Parsing & Structuring
  • How To Upload & Use Documents in Knowledge Base
  • Troubleshooting Document and Rich-Text Sources
  • Frequently Asked Questions
  • Related Articles

In this folder

  • AI Tools in Bizura
  • AI Employee Overview
  • AI Voice Agents Overview
  • How to Create Voice AI Agents
  • Introduction to Ask AI Assistant
  • Knowledge Base Overview
  • AI Product Pricing
  • Season of AI Promotion Ending Information & FAQ's
  • Introducing AI Build Hours
  • How to Use Public APIs in Agent Studio
  • Agent Logs Overview
  • Google sheet integration for Knowledge Base
  • Agent Logs Metrics
  • AI Usage Dashboard
  • Testing Voice AI Agents
  • Inbound Call Flow for Voice AI calls
  • Working hours for AI Employee
  • Voice AI: Multi-Language Support
  • Voice AI Custom Variable Support in Prompt
  • Voice AI Agents Dashboard
  • Idle Reminder Timer
  • Twilio Numbers Support
  • Test Call Logs visible in Voice AI Dashboard
  • Updated Post Call Email Notification Options
  • Number Pool Support in Voice AI Agents
  • Knowledge Base Integration for Voice AI Agents
  • Separate During and Post Call Actions
  • Appointment Booking in Voice AI
  • Voice AI Custom Actions
  • How to Upgrade Your Voice AI Agent for a Better Call Experience

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