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How to fix links in the email that do not open?

If links in your emails are not opening, it’s usually caused by an issue with your tracking domain or DNS configuration. This article walks you through why this happens and provides steps to troubleshoot and fix the issue.

Last updated: May 26, 2026


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On this page

  • What Causes Email Links to Not Open?
  • How Email Link Redirects Work
  • How To Fix Links in Emails That Do Not Open
  • Step 1: Identify Your Tracking Domain
  • Step 2: Check Your CNAME Record
  • Step 3: Check Your CNAME Record
  • Step 4: Ensure HTTPS is Enabled
  • Step 5: Test Your Links
  • Step 6: Contact Support if the Issue Persists
  • Troubleshooting Common Issues
  • Related Articles

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  • LC Email - Complete Guide to Dedicated IP
  • Default Headers for Dedicated Sending Domains
  • Sending Priority - From Name & Address
  • Email Services Configuration - Reply & Forward Settings
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  • How to Filter Contacts by Email Statistics
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  • Why Are My Emails Going To Spam?
  • What is Email Deliverability? - A Guest-Tutorial From Krystin Ruschman of Email-2-Inbox
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  • What is LC Email?
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