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Knowledge Base/Payments/How to manage Refunds within the CRM?

How to manage Refunds within the CRM?

The refund processing feature allows businesses to issue full or partial refunds for transactions made through various payment providers, such as Stripe, Authorize.net, NMI, and PayPal. It supports refunds for Google Pay, Apple Pay, and card payments

Last updated: May 26, 2026

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On this page

  • What is the Refunds feature?
  • What are some beneficial usage cases?
  • How to use the Refunds feature?
  • Supported Payment Providers
  • Steps to issue a Refund:
  • Full Refund
  • Partial Refund
  • Usage cases for Partial Refunds:
  • FAQs
  • Where will the refunded transactions be recorded?
  • I am not able to process refunds with Authorize.net; it gives the error "The referenced transaction does not meet the criteria for issuing a credit"
  • Can I process multiple partial refunds for a single transaction?
  • Are Google Pay and Apple Pay transactions supported for processing refunds?
  • How long does it take for a refund to be reflected in a customer's account?
  • Is there a limit to the number of refunds I can process daily?
  • Are there specific user permissions for processing refunds? I don't want to allow some of my business users to process refunds.
  • What is the Refunds feature?
  • What are some beneficial usage cases?
  • How to use the Refunds feature?
  • Supported Payment Providers
  • Steps to issue a Refund:
  • Full Refund
  • Partial Refund
  • Usage cases for Partial Refunds:
  • FAQs
  • Where will the refunded transactions be recorded?
  • I am not able to process refunds with Authorize.net; it gives the error "The referenced transaction does not meet the criteria for issuing a credit"
  • Can I process multiple partial refunds for a single transaction?
  • Are Google Pay and Apple Pay transactions supported for processing refunds?
  • How long does it take for a refund to be reflected in a customer's account?
  • Is there a limit to the number of refunds I can process daily?
  • Are there specific user permissions for processing refunds? I don't want to allow some of my business users to process refunds.

In this folder

  • How-to add Taxes Overview
  • Using Apple Pay and Google Pay in order forms
  • Customize Email and SMS notifications for invoicing
  • How to manage Refunds within the CRM?
  • How to Manage Sales Receipts for Order Form, Calendar and Invoice payments
  • Selling products on order forms with available payment providers
  • How to Send Confirmations After a Purchase/Order
  • List of countries and bank acquirers available with NMI
  • Manage payment methods displayed with Stripe integration
  • How to Streamline Payments with Automated Invoice Reminders
  • How to Add Recurring Products to Your Products List in Documents and Contracts
  • How to Implement Direct Checkout in Email Campaigns
  • How to Use the Manual Payment Method in Your Ecommerce Store
  • How to Use BNPL in Order Forms and Payment Links
  • How to Enable Editable Quantities in Payment Links
  • Multiple recipient support on Proposals and Estimates
  • Tax Inclusive or Exclusive Pricing
  • VAT FAQs
  • How to add and manage your customer's cards on file
  • What happens in case of a payment failure for a Subscription?
  • Tap to Pay
  • Automatic Taxes on Mobile
  • Invoices - New revamped UI
  • Bank-Only Transfers for Invoice Payments (SEPA & ACH)
  • How to Edit Recurring Invoices
  • How to View Invoices and Download Receipts in the Mobile App
  • Setting up QuickBooks Integration
  • Editing of Payment Schedules and Partially Paid Invoices
  • PDF Generation for Invoices and Receipts
  • Import Invoices Using CSV

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