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When email replies are not showing up in Conversation

This guide troubleshoots issues with email replies not appearing in conversations. This could be due to several factors like incorrect Mailgun setup, faulty MX records, or issues with domain providers like WIX. Follow these steps to diagnose and reso

Last updated: May 26, 2026

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On this page

  • Troubleshooting When email replies are not coming back to the Conversation
  • 1. Check if Mailgun Receiving Route is set up. If you are on LC Email, move on to Step 2
  • 2. How to check MX records
  • 3. Check if you are using the Root domain with Google Workspace and Mailgun
  • 4. Double-check DNS records
  • 5. If you are using an SMTP provider instead of Mailgun/LC Email
  • 6. If you are using WIX as your Domain DNS provider
  • Frequently Asked Questions
  • Related Articles

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  • Deleting Your LC Email Sending Domain
  • LC Email - Complete Guide to Dedicated IP
  • Default Headers for Dedicated Sending Domains
  • Sending Priority - From Name & Address
  • Email Services Configuration - Reply & Forward Settings
  • List of all outgoing system generated emails
  • How to Filter Contacts by Email Statistics
  • Introducing Enhanced Sub-Account Filtering: Manage Email Providers with Ease!
  • Bot Detection Preventing Statistics Increment and Automation Execution
  • Enhanced Email Verification for Campaigns!
  • AI Schedule for Smarter Email Timing (Smart Send Time Optimization)
  • Email AI (Beta 2.0) — Create On-Brand Emails Faster
  • Email Blocking for Invalid or Restricted Recipient Domains
  • Domain Removal Blocked Due to Active Campaign Assignment
  • An Introduction To Email Deliverability
  • Workflow Action based on Email Event Clicked/Opened
  • Why Are My Emails Going To Spam?
  • What is Email Deliverability? - A Guest-Tutorial From Krystin Ruschman of Email-2-Inbox
  • What Email Deliverability Stats Should I Look For?
  • How List-Unsubscribe helps email deliverability
  • Achieving Compliance: Meeting Google and Yahoo's Email Sender Requirements in 2024
  • How to Resubscribe After Unsubscribing from an Email List
  • Creating and Managing Custom Unsubscribe Links
  • Preference Management (Email Unsubscription Management)
  • What is LC Email?
  • How to Migrate My Agency Over to LC - Email

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