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How to Customize the Review Request Messages (SMS/Email)

Make it easy for customers to leave reviews with customized SMS and Email requests in Bizura. This article shows how to enable review requests, edit message templates, control cadence and retries, and set your Review Link.

Last updated: May 26, 2026

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On this page

  • What is Review Request Messaging?
  • Key Benefits of Review Request Messaging
  • Where You Can Send Review Requests
  • Review Link (Balancing vs. Custom Link)
  • Enable & Cadence Controls
  • SMS Requests
  • Enable & Cadence Controls
  • Create or Edit an SMS template
  • Email Requests
  • Enable & Cadence Controls
  • Create or Import an Email template
  • Select the Live & Retry Templates (Sequence)
  • How To Setup Review Request Messaging (Step‑by‑Step)
  • Step 1: Set Review Link
  • Step 2: Enable SMS Requests
  • Step 3: Add SMS Template
  • Step 4: Choose Template Type
  • Step 5: Choose Prebuilt
  • Step 6: Customize SMS Template
  • Step 7: Enable Email Requests
  • Step 8: Assign Email Sequence
  • Step 8: Create/Import Email
  • Step 9: Design Email Content
  • Frequently Asked Questions
  • Related Articles

In this folder

  • How to Customize the Review Request Messages (SMS/Email)
  • How to Dispute a Google Review and Check on the Dispute Status
  • How to Send Review Requests
  • Reputation Management - Customizing & Displaying the Review Widget
  • Call Tracking and Missed Call Text Back Through Google Business Profile
  • Reputation - Breaking Down the Reputation Overview Dashboard
  • Reputation - Breaking Down the Reviews Tab
  • Customizing Review Widgets in Reputation
  • Maximizing Customer Engagement with Reviews AI: A Guide to Suggestive and Auto-Pilot Modes
  • How to Set up Digital QR Code for Maximising Review Generation
  • Yext: Online Listings Business Scan Report
  • Reputation Management - Market Comparison & why you should choose Bizura to boost your online reputation
  • How to Setup Workflow Triggers for Google and Facebook Reviews
  • Review Request Balancing Across Platforms
  • Spam Detection of Reviews
  • How to send Review Request via Whatsapp
  • How to Address Negative Reviews and Manage Reputation with Bizura
  • Integrating Multiple Review Platforms to Manage and Monitor Reviews
  • How to send recurring emails with multiple email templates
  • Reputation Management: Personalize Recurring Emails with Custom Templates
  • Reputation Management: Competitor Analysis in Bizura
  • Easily Optimize Your Google Business Profile in Bizura
  • Google Business Profile (GBP) Post Scheduler in Bizura
  • Listings for Food & HealthCare Add-Ons
  • How to Schedule and Automate Performance Reports for Online Business Listings
  • Reputation Management - Video Testimonials
  • Getting Started with Reviews AI Agents

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