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Knowledge Base/Phone System/Inbound Call Routing - Explained

Inbound Call Routing - Explained

Where do calls go when a lead calls back?

Last updated: May 26, 2026

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On this page

  • Incoming Call to a Phone number
  • FAQs:
  • 1. How would we know which Phone number the contact call if we have more than one Phone number?
  • 2. How to check if the Phone number is assigned to a user?
  • 3. How to check if 'Ring user assigned to called number' is checked or not?
  • 4. How to check if the contact/lead inbound call number is assigned to a user?
  • 5. How to check if 'Forward calls to business phone number' is checked or not?
  • 6. If you already checked, no Phone number is assigned to the users, no forwarding number configured, the call still forwards, why?
  • 7. What happens if I don't configure any forwarding numbers?
  • 8. Can I configure the Phone number to go to a voicemail directly?
  • 9. I always want calls to forward to one number no matter what, how do I set this up?
  • 10. When we call the Phone number, it disconnects right away, and it won't even ring, we already reset and bought a new number but it's still showing the same issue?
  • 11. Can we do call forwarding with an extension?

In this folder

  • Phone System Pricing & Billing Guide
  • What is LC (Lead Connector) Phone System?
  • Number Intelligence - Spam Detection, Caller ID & SMS Validation
  • Voicemail For Company And For Users
  • Getting Started with A2P 10DLC
  • Call Forwarding to Your Bizura Phone Number
  • How do I migrate my agency and sub-account over to LC Phone?
  • Why is your account suspended
  • Regulatory Bundle and Address Creation for Sub-Accounts
  • How to Disable LC Phone System for Subaccount/Location (LC to Twilio)
  • Phone System Messaging Analytics Overview
  • Know Your Customer (KYC) in the United Kingdom
  • How to Enable Call Transcriptions for Recorded Calls
  • How to Set Up Verified Caller ID (Use your number for Voice Calls)
  • How to Configure SMS Compliance Settings
  • Physical VoIP Deskphones (SIP)
  • LC Phone System - Error Code and Warning Dictionary
  • Why You Can't Delete a Twilio Subaccount from the Bizura?
  • KYC Verification on Persona — Best Practices
  • Custom Dispositions for Voice Calls
  • Avoiding Call Loops when routing calls to Internal Phone Numbers
  • How to Reduce Inbound Spam Calls
  • How to use Custom CSS to hide the Twilio error banner
  • Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)
  • Understanding Default Phone Preferences for New Sub-Accounts
  • How to Create and Use Call Scripts in Web & App Dialers
  • The Phone Dialer Overview
  • Moving Phone Numbers: Migration Guide
  • 5% Stripe Markup Removed From All Phone System Charges
  • Call Events Not Working for Twilio

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