Phone System

Bizura now requires two‑factor authentication (2FA) whenever a user’s phone number is changed. This aligns phone updates with the existing email change + 2FA flow, closes a high‑risk account‑takeover path, and improves overall security. This article

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Identity verification via Persona helps keep your +1 and +972 phone numbers compliant and reduces spam/abuse.

Take control of your visitor tracking campaigns with Bizura’s enhanced Number Pool Management features. These updates make it easier than ever to manage, move, and organize phone numbers for dynamic tracking, saving you time and reducing support need

In this guide, you’ll learn how to register your U.S. phone numbers with Bizura’s Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and significantly boost your answer rates.

Initiate the migration through the Phone Integration settings in your Bizura account. You’ll see a status update like “Migration in Progress.”

This article walks you through how to purchase a phone number within a Bizura sub-account, enabling SMS and voice functionality for outreach, communication and campaigns.

If your number was deleted from a

Twilio supports phone numbers in various countries around the world. You can check which countries are available here:

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To improve trust and message deliverability, all toll-free numbers used for texting in the US and Canada

This guide explains how to port a phone number from an external carrier into a Bizura Location (sub-account). It covers the required documents, how to submit a port request, and what to expect during the transfer process.

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This article walks you through

If you’re using your own Twilio account connected to Bizura, any numbers you purchase directly in your Twilio console can automatically reflect in your Bizura location. This guide walks you through the step-by-step process to buy a phone number from

This guide shows how to move phone numbers between sub‑accounts inside a single Agency using the built‑in Move Numbers tool in Settings → Phone Integration. It covers LC Phone → LC Phone and Twilio → Twilio (same master account) moves, plus common er

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This guide explains how to move numbers from LC Phone to Twilio, from Twilio to LC, and from LC to LC when the agencies are different. It uses a simple two-step process handled through Bizura Support (no Twilio ticket required).

You can create a custom recording to use as your voicemail or in a voicemail drop, but it needs to be the right format and quality so it is compatible with all carriers.

This Messaging Policy applies to all sub-accounts using LeadConnector Phone Systems (L.C. - Phone). All outbound messages from your sub-account must comply with our SMS and M.M.S. Messaging Guidelines. The following messaging use cases are prohibited

To comply with carrier requirements for Application-to-Person (A2P) messaging in the U.S., all businesses using

This FAQ relates to the US A2P 10DLC Campaign registration changes w.e.f January 26, 2023.

Learn how to get your A2P 10DLC campaign approved on the first try—what to include, what to avoid, and how to show consent, sample messages, and clear use-case details.

This article provides a complete list of campaign use case types required for A2P 10DLC registration through Bizura. Each use case represents the type of messaging your business intends to send, helping ensure compliance with carrier regulations and

This article will guide you through the A2P Sole Proprietor Brand Registration process for 10DLC messaging. By following this guide, you will understand who qualifies, how to register, the associated fees, and limitations. This ensures your SMS/MMS c

When you register your A2P Brand with your Business Profile, Phone System will submit your business information to The Campaign Registry for review, determining your eligibility and throughput for your messaging Campaigns. This article summarizes how

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A2P10 DLC is a phone number registration process mandated by the United States government, specifically through The Campaign Registry (TCR). It is a required registration process for any business or individual engaging with a U.S. audience via outbou

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Need help with A2P 10DLC Campaign Registration? This guide walks Bizura users through the updated 2023 registration process to ensure SMS compliance and deliverability.

This article explains when

A2P 10DLC is the messaging standard required for sending SMS/MMS messages to U.S. mobile numbers using local business phone numbers. All businesses using LC Phone must register their brand and campaigns through The Campaign Registry (TCR). This refer

Discover the enhanced security of Bizura’s Email OTP Verification for A2P Brand Registration. This guide breaks down the streamlined process that validates email ownership using a one-time password, ensuring a secure brand registration experience.

The updated Trust Center introduces a cleaner, guided experience for A2P 10DLC registration—reducing errors, improving clarity, and helping teams submit compliant brand and campaign data with confidence. This article outlines what changed, why it mat

A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify

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When an A2P 10DLC campaign is rejected, it's important to understand exactly what went wrong , and what needs to change before you resubmit. We've made this process clearer with a new

AI-Powered A2P Compliance Validation helps you catch common compliance issues before submitting your A2P campaign for carrier review. Bizura automatically reviews your opt-in form, Privacy Policy, and Terms of Service so you can identify missing disc

Easily track and upgrade your SMS messaging limits with the new Messaging Ramp Progress Card. This powerful tool helps you visualize where you stand in the messaging ramp process, what’s needed to level up, and how to unlock higher messaging capabili

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When sending SMS in Mexico, recipients may sometimes see a

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United Kingdom: International Long Codes Blocked + 2024 Compliance Requirements

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Carrier filtering (Error 30007) occurs when messages are blocked because they appear to be

To protect agencies' SMS reputation and limit exposure, we have implemented the below features available in LC - Phone System ONLY!

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This article provides a comprehensive guide to calculating SMS and MMS costs using Bizura. It covers the factors influencing costs, step-by-step calculation methods, and tips to manage and reduce messaging expenses effectively.

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When sending SMS/MMS through Twilio (or integrated platforms), you may encounter cases where your message cannot be delivered because the recipient has

Are your calls and messages acting weird in Bizura? Maybe you're seeing different people showing up under the

If you're not seeing incoming SMS messages in Bizura—or they’re showing up as calls instead—this guide walks you through how to troubleshoot and resolve the issue based on whether you're using Twilio or LC Phone.

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It’s frustrating when a text never arrives—whether it’s an appointment reminder, a promotion, or a two-way chat. This guide walks you through each step of our delivery pipeline, shows you where things can go wrong, and gives you clear, actionable fix

Boost your call answer rates by presenting a local phone number to contacts based on their region. Local Presence Dialing automatically chooses the outbound caller ID that matches or is closest to the recipient’s area code, helping recipients feel mo

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Skip the copy-paste and dial leads straight from Bizura or LeadConnector using the mobile number already on your phone plan. SIM-based calling launches your device’s native dialer with the contact’s digits pre-filled, so you can act on opportunities

To maintain the reliability and performance of our voice infrastructure, LeadConnector enforces inbound call rate limits across different types of phone numbers. These safeguards are essential to prevent spam, abuse, and system overloads, ensuring a

Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and unwanted calls. This guide provides updated best practices for maintain

In this article, we will understand how

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If calling works for desktop dialer here, but it failed using the mobile app only:

Bad call quality can damage communication with leads and clients. This article outlines how to diagnose and fix poor VoIP call performance in Bizura, including troubleshooting devices, internet connections, and software settings.

You can make phone calls from your browser using the built-in Dialer (sometimes called a Softphone). There are several things that can interfere with this functionality.

This article explains how to properly set up and receive inbound calls using the Bizura Mobile App. With a few simple setup steps, you can ensure that calls ring directly to your mobile device, allowing you to stay connected to your leads and custome

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Where do calls go when a lead calls back?

Voicemails are a great way to reach customers and let them know about your business. Voicemail drops are a quick and inexpensive way to determine if your messages are getting through. Your voicemail drop could be the first step towards increasing sal

Number pools are a great way to track the calls driven by paid campaigns. Using number pools, you can attribute call-tracking conversations based on specific phone numbers being shown to leads that land on designated landing pages and websites. These

Twilio offers several tools for investigating the interaction between Twilio and your application. If a Call fails to go through, is delayed, or otherwise behaves unexpectedly, these tools should be your first stops for debugging.

This article explains how the Call Connect feature ensures your call outcomes—like voicemail, pickup, or missed call—are accurately tracked. This gives you clear visibility into which calls were truly connected, not just attempted.

If you're hearing phone calls that loop, playing the same message over and over again, or you're seeing phone calls stack up one after another in Conversations, that is a "redirect" loop. Let's fix it.

Fraudulent calls are a major problem across the telecom industry. Hackers sometimes gain access to accounts and make thousands of calls to high-risk countries, leading to:

Troubleshooting tips when call events don't seem to be working:

Bizura has removed the 5% Stripe processing markup from all Phone System usage charges. This update delivers clearer billing, true passthrough pricing, and improved compliance. This article explains what changed, which services are affected, and how

This article helps you move an existing phone number to the right place so calls and SMS keep working with Bizura. Use the decision tree below to choose your path, then follow the steps. Use this guide to:

The Phone Dialer offers a streamlined calling experience within Bizura. It delivers faster call initiation, seamless incoming-call transfers, and intuitive contact lookup as you dial. Post-call notes and tagging ensure important context is captured,

This article shows you how to create and use Call Scripts in Bizura’s Web Dialer, App Dialer and Lead Connector App. Call Scripts help agents stay consistent and productive by following a structured script during calls, keeping messaging accurate and

When creating new sub-accounts, certain settings are pre-applied to streamline the setup process. These settings ensure that sub-accounts are configured optimally from the start, reducing manual adjustments. However, users can modify them at any time

If you use Twilio and not LC phone directly, you need to setup webhooks to be able to receive incoming calls, messages and call status updates. In this article, we will help you learn how to do that in your Twilio console.

If you see the banner like this one shown in the screenshot below, there is a way to hide it.

Spam calls can overwhelm your team, inflate call volume, and waste time. This guide walks through practical steps you can take to reduce inbound spam calls using built in tools and call routing strategies.

Good news!

Log every voice-call outcome in seconds and let Bizura automate the follow-up for you. Custom Dispositions turn “what happened on that call?” into actionable data that fires workflows and fuels reporting.

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This article provides a comprehensive list of error codes and warnings you may encounter while using the LC Phone System. It breaks down each code with clear explanations, common causes, and possible solutions to help you resolve delivery issues quic

Integrate your

Learn how to configure

There are many cases where we want to use our own phone number as caller ID. So, In t

Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable the call transcription feature in your Bizura account.

If you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data. Originating from the banking industry, KYC is essentially customer information that is required to identify and verify an individual or busines

This article provides a

This article outlines the process for disabling the LeadConnector (LC) Phone System for a specific subaccount or multiple subaccounts in Bizura and transitioning to Twilio. It is crucial to follow these steps to prevent losing phone numbers during th

Learn how to create a regulatory bundle and address for sub-accounts in Bizura using LC Phone. This ensures compliance with telecom regulations so you can successfully purchase phone numbers in regulated countries.

Something went wrong. Please check your Twilio account credentials and message support if this persists

Effective 19th October , the LC - Phone system will be available for all the agencies. You can skip the hassle and directly set up the system with one click.

This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your Bizura phone number. This allows you to use Bizura's Voice AI without changing your existing branded phone number on business car

If you send business text messages from a US 10-digit local phone number, you will need to complete the A2P 10DLC registration to keep messaging active and deliverable. Use the links throughout this article to access step-by-step setup instructions,

This article provides a guide to setting up and managing voicemail in Bizura. Whether you need to configure voicemail for your company or for individual users, this resource covers all the essential steps. You’ll learn how to record and upload voicem

Number Intelligence is a bundle of best-practice phone number checks. It ensures that using the phone for calls and texts works as expected, keeps costs under control, and protects reputation.

This article explains how the LC-Phone System gives agencies a native, hassle-free way to send SMS and make calls directly inside the CRM, no Twilio setup needed!

This guide outlines the full pricing structure for the native Phone system within Bizura. It covers everything from phone number costs, SMS/MMS messaging, voice calling rates, and carrier passthrough fees, to rebilling options for agencies using SaaS