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Knowledge Base/Phone System/LC - Phone Messaging Policy

LC - Phone Messaging Policy

To protect agencies' SMS reputation and limit exposure, we have implemented the below features available in LC - Phone System ONLY!

Last updated: May 26, 2026

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  • Related articles:
  • LC - Phone Messaging Policy
  • How We Handle Violations?
  • 1. SMS Ramp-Up Model (V2):
  • Why the change?
  • What error screens or notifications will a sub-account see during a violation?
  • 2. Spam Message Handling:
  • Advantage:
  • Spam messaging error screens:
  • How to revoke the DND for a contact?
  • 3. Opt-Out Language addition
  • Sample Opt-Out Language message screen:
  • How can I customize the opt-out message?
  • What happens if my message already has opt-out language?
  • 4. Sender Information addition
  • Sample message screen:
  • How can I customize the Sender ID?
  • 5. Error and Opt-Out Rate Monitoring
  • Opt-Out and Bounce Rate Monitoring
  • 1. Locations Following Ramp-Up
  • 2. Locations Created Before 4th February 2024 and locations Following Messaging Limits
  • Error Rate Monitoring
  • 1. Locations Following Ramp-Up
  • 2. Locations Created Before 4th February 2024 and Following Messaging Limits
  • What should we do when we get a violation email?
  • What are error and opt-out rates are good to have a threshold?
  • What do I do to get the subaccount suspension removed early?
  • Frequently Asked Questions
  • Related articles:

In this folder

  • Phone System Pricing & Billing Guide
  • What is LC (Lead Connector) Phone System?
  • Number Intelligence - Spam Detection, Caller ID & SMS Validation
  • Voicemail For Company And For Users
  • Getting Started with A2P 10DLC
  • Call Forwarding to Your Bizura Phone Number
  • How do I migrate my agency and sub-account over to LC Phone?
  • Why is your account suspended
  • Regulatory Bundle and Address Creation for Sub-Accounts
  • How to Disable LC Phone System for Subaccount/Location (LC to Twilio)
  • Phone System Messaging Analytics Overview
  • Know Your Customer (KYC) in the United Kingdom
  • How to Enable Call Transcriptions for Recorded Calls
  • How to Set Up Verified Caller ID (Use your number for Voice Calls)
  • How to Configure SMS Compliance Settings
  • Physical VoIP Deskphones (SIP)
  • LC Phone System - Error Code and Warning Dictionary
  • Why You Can't Delete a Twilio Subaccount from the Bizura?
  • KYC Verification on Persona — Best Practices
  • Custom Dispositions for Voice Calls
  • Avoiding Call Loops when routing calls to Internal Phone Numbers
  • How to Reduce Inbound Spam Calls
  • How to use Custom CSS to hide the Twilio error banner
  • Setting up webhooks to receive incoming calls, messages and status updates for calls (for Twilio users)
  • Understanding Default Phone Preferences for New Sub-Accounts
  • How to Create and Use Call Scripts in Web & App Dialers
  • The Phone Dialer Overview
  • Moving Phone Numbers: Migration Guide
  • 5% Stripe Markup Removed From All Phone System Charges
  • Call Events Not Working for Twilio

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