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Knowledge Base/AI Employee/Conversation AI - New Knowledge Sources & Quality Upgrades

Conversation AI - New Knowledge Sources & Quality Upgrades

This guide explains Bizura’s new Knowledge Sources Support & Quality Upgrades for Conversation AI . Tables, rich-text, file uploads, and an ultra-smart retrieval pipeline, so you can serve crystal-clear, context-aware answers at scale.

Last updated: May 26, 2026


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On this page

  • What is the New Knowledge Sources Support?
  • Key Benefits of Knowledge Sources Support & Quality Upgrades
  • Smarter Retrieval with Re-Ranking
  • Expanded Data Type Support
  • Crystal-Clear Source Attribution
  • How To Setup & Use Knowledge Sources Support
  • Step 1: Create or Open a Knowledge Base
  • Step 2: Add Knowledge Sources
  • Step 3: Attach the Knowledge Base to a Conversation AI Bot
  • Step 4: Test the Bot with Your Knowledge Base
  • Step 5: Inspect Which Knowledge Chunks Powered the Reply
  • Frequently Asked Questions
  • Related Articles

In this folder

  • AI Tools in Bizura
  • AI Employee Overview
  • AI Voice Agents Overview
  • How to Create Voice AI Agents
  • Introduction to Ask AI Assistant
  • Knowledge Base Overview
  • AI Product Pricing
  • Season of AI Promotion Ending Information & FAQ's
  • Introducing AI Build Hours
  • How to Use Public APIs in Agent Studio
  • Agent Logs Overview
  • Google sheet integration for Knowledge Base
  • Agent Logs Metrics
  • AI Usage Dashboard
  • Testing Voice AI Agents
  • Inbound Call Flow for Voice AI calls
  • Working hours for AI Employee
  • Voice AI: Multi-Language Support
  • Voice AI Custom Variable Support in Prompt
  • Voice AI Agents Dashboard
  • Idle Reminder Timer
  • Twilio Numbers Support
  • Test Call Logs visible in Voice AI Dashboard
  • Updated Post Call Email Notification Options
  • Number Pool Support in Voice AI Agents
  • Knowledge Base Integration for Voice AI Agents
  • Separate During and Post Call Actions
  • Appointment Booking in Voice AI
  • Voice AI Custom Actions
  • How to Upgrade Your Voice AI Agent for a Better Call Experience

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