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Knowledge Base Integration for Voice AI Agents

Welcome to a smarter way to power your Voice-AI agents! The new Knowledge Base Integration for Voice-AI Agents in Bizura lets you deliver accurate, context-aware responses by connecting each agent to a dedicated knowledge base, triggered by custom pr

Last updated: May 26, 2026

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On this page

  • What is Voice-AI Knowledge Base Integration?
  • Key Benefits of Voice-AI Knowledge Base Integration
  • How To Setup Voice-AI Knowledge Base Integration
  • Step 1: Open Voice AI Agents Panel
  • Step 2: Edit an Existing Agent or Create a New One
  • Step 3: Go to the Agent Goals Tab
  • Step 4: Set When to Use the Knowledge Base (Trigger Prompt)In the field labeled When to use this knowledge base, define a detailed prompt that guides the agent on when to activate the knowledge base.Example:“Use this knowledge base if the user asks any questions about the business, services, products, contact details, or other relevant information that requires accessing the business wiki to provide accurate and up-to-date information.”
  • Step 5: Write a Clear and Detailed PromptA well-written prompt helps the agent match queries more accurately.The more precise the instruction, the better the agent's real-time response.Click Save to apply your settings and link the knowledge base to your agent.
  • Best Practices for Managing Voice AI Knowledge Bases
  • Frequently Asked Questions
  • Related Articles

In this folder

  • AI Tools in Bizura
  • AI Employee Overview
  • AI Voice Agents Overview
  • How to Create Voice AI Agents
  • Introduction to Ask AI Assistant
  • Knowledge Base Overview
  • AI Product Pricing
  • Season of AI Promotion Ending Information & FAQ's
  • Introducing AI Build Hours
  • How to Use Public APIs in Agent Studio
  • Agent Logs Overview
  • Google sheet integration for Knowledge Base
  • Agent Logs Metrics
  • AI Usage Dashboard
  • Testing Voice AI Agents
  • Inbound Call Flow for Voice AI calls
  • Working hours for AI Employee
  • Voice AI: Multi-Language Support
  • Voice AI Custom Variable Support in Prompt
  • Voice AI Agents Dashboard
  • Idle Reminder Timer
  • Twilio Numbers Support
  • Test Call Logs visible in Voice AI Dashboard
  • Updated Post Call Email Notification Options
  • Number Pool Support in Voice AI Agents
  • Knowledge Base Integration for Voice AI Agents
  • Separate During and Post Call Actions
  • Appointment Booking in Voice AI
  • Voice AI Custom Actions
  • How to Upgrade Your Voice AI Agent for a Better Call Experience

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