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Voice AI Custom Actions

This article will show you how to use Voice AI Custom Actions to enable real-time webhook integrations during live calls. This powerful feature allows your AI agents to interact with external systems mid-conversation—pulling data, executing processes

Last updated: May 26, 2026


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On this page

  • What are Voice AI Custom Actions?
  • Key Benefits of Voice AI Custom Actions
  • Voice AI Conversation Triggers
  • Webhook Custom Action
  • Dynamic Parameter Collection
  • How to Set Up Voice AI Custom Actions
  • Step 1: Navigate to your Voice AI Agent
  • Step 2: Create Custom Action
  • Step 3: Configure Custom Action
  • Voice AI - Real-time Testing
  • Frequently Asked Questions
  • Related Articles

In this folder

  • AI Tools in Bizura
  • AI Employee Overview
  • AI Voice Agents Overview
  • How to Create Voice AI Agents
  • Introduction to Ask AI Assistant
  • Knowledge Base Overview
  • AI Product Pricing
  • Season of AI Promotion Ending Information & FAQ's
  • Introducing AI Build Hours
  • How to Use Public APIs in Agent Studio
  • Agent Logs Overview
  • Google sheet integration for Knowledge Base
  • Agent Logs Metrics
  • AI Usage Dashboard
  • Testing Voice AI Agents
  • Inbound Call Flow for Voice AI calls
  • Working hours for AI Employee
  • Voice AI: Multi-Language Support
  • Voice AI Custom Variable Support in Prompt
  • Voice AI Agents Dashboard
  • Idle Reminder Timer
  • Twilio Numbers Support
  • Test Call Logs visible in Voice AI Dashboard
  • Updated Post Call Email Notification Options
  • Number Pool Support in Voice AI Agents
  • Knowledge Base Integration for Voice AI Agents
  • Separate During and Post Call Actions
  • Appointment Booking in Voice AI
  • Voice AI Custom Actions
  • How to Upgrade Your Voice AI Agent for a Better Call Experience

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