AI Employee
How to Clone and Share Super Agents Using Snapshots
Super Agents can be packaged inside Bizura Account Snapshots and deployed across multiple subaccounts. This helps agencies reuse proven AI configurations, streamline client onboarding, and maintain consistent agent behavior without rebuilding each ag
Scheduled Triggers for Super Agents in Bizura
Scheduled Triggers allow Super Agents to run automatically at a specific time or on a recurring schedule. You can create a one-time schedule, repeat an agent at a set interval, or use a cron expression for more precise timing. Once the Super Agent is
Bulk Enable/Disable AI Studio Across Sub-Accounts
This article explains how Agency owners and admins can disable AI Studio in bulk across multiple sub-accounts.
How to setup the Ask AI LeadConnector Chrome Extension
The Ask AI LeadConnector Chrome Extension allows Ask AI to open webpages, click, type, scroll, and complete supported browser tasks for you.
Bundle Knowledge Bases with AI Agent Templates
Bundling a Knowledge Base with an AI Agent Marketplace template lets template creators package helpful source content with the agent. This is useful when the agent needs FAQs, service details, policies, documentation, or industry-specific information
How to Setup and Use the Bizura MCP Server
The Bizura MCP Server lets AI agents and MCP-compatible clients connect securely to Bizura tools and services. With MCP, AI assistants can retrieve records, update data, send messages, search opportunities, access calendar information, and automate t
Build Smarter AI Agents Using AI Agent Node in Agent Studio
The AI Agent Node is the intelligence layer inside Agent Studio flow-based agents. It helps an agent understand input, follow instructions, choose tools, capture information, and pass results to the next node. Use this guide to configure prompts, mod
Graph Builder Copy, Paste, and Bulk Delete in Agent Studio
Graph Builder copy, paste, and bulk delete help users quickly duplicate, reuse, and remove selected nodes inside the Agent Studio canvas. Use these editing tools to reuse proven node groups, clean up outdated branches, and speed up agent-building wor
How to Setup Flow Agents in Agent Studio
Agent Studio is Bizura’s visual environment for building intelligent AI agents. It allows you to design how an agent is triggered, how it processes information, how it makes decisions, and what actions it performs all within a flexible, node-based ca
Agent Studio - Setting Up Triggers for Flow Agents
Use Agent Studio Triggers to start an AI agent automatically when a contact action or system event happens in Bizura. Real-time starts help you respond faster, reduce manual work, and launch the right automation at the moment a trigger occurs. This a
Overview of Flow Agents in Agent Studio
Agent Studio helps Bizura users manage, update, and optimize existing flow-based AI agents using a visual builder. While SuperAgents is now the recommended experience for creating all new agents, Agent Studio remains available for editing and maintai
How to Use Edit with Ask AI Feature in Social Planner
Edit with Ask AI helps you refine Social Planner content through a conversational editing experience. Instead of starting over when a post needs changes, you can give Ask AI specific instructions, preview the revised content, and choose whether to re
Overview of Ask AI Assistant
Ask AI Assistant brings AI-powered help directly into Bizura so users can create content, get answers, and complete supported tasks without leaving the platform. This article covers what Ask AI Assistant is, its key benefits, core capabilities, and h
How to Upgrade a Voice AI Agent to the New Voice AI Experience
Upgrade your Voice AI agent to the new Voice AI Experience for improved call quality, better stability, and more natural conversations. This article explains what the upgrade does, how to prepare, and how to upgrade an existing Voice AI agent safely.
Separate During-Call and Post-Call Actions in Voice AI
Voice AI actions are organized into during-call and post-call actions so you can clearly control what your agent does while speaking with a caller and what happens after the call ends. The updated action layout uses action cards, tabs, and focused co
Bizura MCP Server: Connect AI Agents to Bizura Tools
The Bizura MCP Server lets AI agents and MCP-compatible clients connect securely to Bizura tools and services. With MCP, AI assistants can retrieve records, update data, send messages, search opportunities, access calendar information, and automate t
How to Use Ask AI to Create and Manage Courses
Ask AI can help you create and manage Courses in Bizura through a guided chat experience. Instead of building every outline, lesson, quiz, setting, and offer manually, you can describe what you want and let Ask AI help generate, organize, and configu
How to Generate a Contact's Summary Using Ask AI
The Contact Summary Agent is a new AI-powered feature within Bizura Copilot’s Ask AI tool, designed to instantly summarize contact records and answer detailed questions about any contact. This feature streamlines how you access and interpret contact
Voice AI - How to Configure Inbound Call Flow
Use inbound call flow settings to route calls from a Bizura phone number to a Voice AI agent. This helps your business answer incoming calls automatically, respond to caller questions, and reduce missed opportunities. This article explains how to con
How to Test Voice AI Agents
Before deploying your agent, it is important to test how it responds in real conversations. Bizura Test Calls let you validate your Voice AI agent through either a Phone Call or a Web Call, so you can review its behavior, refine prompts, and confirm
Important Update: Agent Studio is Evolving
We're writing to let you know about an update to Agent Studio.
Create and Attach Knowledge Bases with Ask AI
Ask AI can help create a Knowledge Base in Bizura through a guided chat experience. Use Ask AI to choose a content source, create the Knowledge Base, and attach it to Conversation AI or Voice AI. This helps teams move faster when setting up AI respon
Ask AI Session Examples & Usage Costs
Ask AI can complete everything from simple content generation to complex, multi-step workflows involving approvals, asset creation, and platform actions. Because Ask AI operates on a usage-based pricing model, session costs vary depending on the comp
Multi-Language Support for Voice AI Agents
Multi-Language Support for Voice AI Agents lets you choose the language your agent uses when speaking with callers. This article shows how to update the agent language, customize voice options, and save the changes in the updated Voice AI interface.
How to Set Working Hours for Voice AI Agents
Set working hours for Voice AI agents to control when they answer calls. This article will guide you through setting and managing your working hours for Voice AI.
Overview of Voice AI Agents
Voice AI in Bizura helps businesses automate phone conversations using AI-powered voice agents that can answer calls, qualify leads, schedule appointments, provide information, and perform follow-up actions. Whether you're looking to improve response
Knowledge Base - Google Drive Integration
Import files directly from Google Drive into your Knowledge Base without downloading and re-uploading documents manually. This integration helps teams quickly bring existing documentation into Knowledge Base and keep content aligned with source files
How to Configure Voice AI Performance Summary Emails
Voice AI Performance Summary Emails help teams stay informed about agent performance on a recurring schedule. These emails can be sent weekly, every two weeks, or monthly to selected admins, users, specific users, or custom email addresses.
How to View Test Call Logs in the Voice AI Dashboard
Voice AI test call logs help you review how an agent performed during testing without affecting live analytics. Test calls can be reviewed alongside live call activity in
How to Assign Twilio Numbers to Voice AI Agents
Twilio number support allows Voice AI agents to use Twilio-connected phone numbers or number pools for call handling. Once a Twilio number is available in the sub-account, it can be assigned to a Voice AI agent from the
How to Keep Callers Engaged with the Voice AI Idle Reminder Timer
The Idle Reminder Timer controls how long a Voice AI agent waits during an active call before prompting a silent caller to continue. This helps the agent re-engage callers naturally when they pause, need time to think, or stop responding. This articl
Conversation AI Multi-Calendar Booking Setup Guide
Enhance your scheduling flexibility with
Voice AI Agents Dashboard Overview
The Voice AI Agents Dashboard helps you monitor call activity, agent performance, triggered actions, sentiment trends, and call logs from one place. Use the dashboard to understand how Voice AI agents are performing across inbound and outbound calls,
How to Use Custom Values in Voice AI Agent Prompts
Custom Values let you insert dynamic information from Bizura into Voice AI prompts and supported message fields. These values help your Voice AI agent personalize calls using available details such as contact, company, appointment, calendar, account,
Conversation AI Email Channel Support
Conversation AI Email Channel Support lets your bot respond to inbound emails with the same automation already available across other Conversation AI channels. This helps teams manage email conversations faster, maintain consistent messaging, and kee
Conversation AI- Bot Snapshots
This article explains how to create a snapshot of fully configured Conversation AI bots in Bizura, including bot prompts, actions, settings, and training data. Bot snapshots help you quickly deploy the same Conversation AI setup across multiple sub-a
Summer of AI 2026
Summer of AI 2026 gives Bizura agencies an exciting way to introduce AI to their sub-accounts. Agencies can activate free access to AI Assistants, start 30-day trials for Specialized Agents and Agent Infrastructure, and compete to win a share of $100
How to Provide Feedback on Ask AI Responses
Ask AI feedback helps Bizura understand which responses are helpful and which ones need improvement. By rating individual Ask AI answers with thumbs up or thumbs down, users can share clear feedback while they work. When feedback is specific and cons
How to Use Ask AI Voice Mode
Ask AI Voice Mode lets you speak to Ask AI instead of typing, making it easier to ask questions, trigger supported actions, receive spoken updates, and stay productive while multitasking. Voice Mode provides a hands-free way to interact with Ask AI d
Configure Response Settings in Conversation AI
Response Style Settings in Bizura Conversation AI help you control how long and detailed your bot’s replies are. By choosing
How to Enable and Rebill Domain Purchase?
If you're offering domain purchases as part of your SaaS plan, this article will show you how to enable that feature for your clients—and optionally rebill them through your connected Stripe account. You’ll learn how to activate domain reselling, set
Affiliate Payouts: Where, How, When Can I Get Paid?
Call Logs for Voice AI Agents
The
Training Your Conversation AI Bot
This article provides a comprehensive guide to training your AI bot using Bizura’s advanced tools to ensure accurate and relevant responses. Leveraging the Web Crawler and Custom Bot Responses (FAQs) allows you to craft precise answers to common cust
Step by Step how to generate Prospects by AI
A basic guide of RSS Campaign
In Bizura, you can include an RSS feed (Item and Header) in your direct and automated campaigns using the RSS content block. This allows your subscribers to automatically receive and read updates from online content sources, like blog posts and news
AI Prompting 101
You can achieve a lot with simple prompts, but the quality of results depends on how much information you provide it and how well-crafted the prompt is. A simple prompt can make your bot act as a bot, but a bot with a good prompt can vastly increase
Rebilling, Reselling, and Wallets Explained
Have you ever wondered how the billing worked for Bizura’s additional services like LC Email, Phone, and AI? Or maybe you want to learn how to recover or make a profit off of this usage… You are going to learn about all of this and more in this video
Primary vs Non-Primary Conversation AI Bots
Primary bots handle all general inbound conversations and serve as the cornerstone of your communication strategy. Non-primary bots, meanwhile, enhance workflows by responding to specific tasks based on assigned channels when added to a specific work
Conversation AI Bot - Explained
The Conversation AI is an advanced feature that leverages AI technologies to enhance customer interactions with your business. The Bot solves complex problems and provides safer, more accurate answers than any AI Chatbot on the market. Conversation A
Advanced Settings Overview - Conversation AI
This article explains how to configure advanced bot settings in Conversation AI. These settings allow you to optimize bot interactions by adjusting response timing, message limits, and other key behaviors. By configuring Conversation AI's advanced se
Setting Up Conversation AI
This article will guide you through setting up and configuring Conversation AI so that you can take full advantage of the power of conversational AI inside your Bizura sub-accounts!
Appointment Booking in Conversation AI
Make it easier for leads and customers to schedule time with your business by letting Conversation AI handle appointment booking automatically. Bizura can book appointments through Conversation AI across supported channels, collect the contact detail
Conversation AI Dashboard: All-Agent Analytics
Get a single, consolidated view of performance across
AI Action Logging & Filtering in Conversations
This article explains how the new AI Action Logging and Filtering features enhance transparency and tracking for AI interactions inside the Conversations panel. With these updates, you can better understand, audit, and manage how AI Employees (bots)
How to Download Knowledge Base Tables in CSV
Accessing the Tables list
What is the Knowledge Base Retrieval Tester?
The Knowledge Base Retrieval Tester helps you validate how well your Bizura Knowledge Base responds to test questions before it is used in live AI experiences. It gives you a safe way to confirm that uploaded, crawled, rich-text, document, and table-
Knowledge Base - Document & Rich-Text Support
Document and Rich-Text Support helps you turn existing files and written notes into searchable Knowledge Base content for Bizura AI tools. Upload DOC, DOCX, or PDF files, or write content directly in the rich-text editor. Bizura extracts text, detect
Auto Refresh of Knowledge Base Trained Links
Keep your Conversation AI bot accurate without the busywork. Auto Refresh of Knowledge Base Trained Links lets Bizura automatically re-crawl and retrain your web URL sources on a daily, weekly, or monthly cadence—so customer answers stay current whil
AI Employee - Knowledge Base Tables
Give your AI Agents instant access to tables! Table Search in Bizura Knowledge Base lets you upload CSV files and query them with natural-language questions, turning static rows of data into dynamic knowledge your bots can use during conversations.
Knowledge Base - Web Crawler
The Enhanced Web Crawler gives Bizura Conversation AI an new power, learning from interactive websites just as easily as static pages. By automatically harvesting up to 50 % more on-page content (including tabs, accordions, and lazy-loaded sections),
Bizura MCP Server (Model Context Protocol)
Connect AI agents and MCP-compatible clients to Bizura using the Bizura MCP Server. This allows AI assistants to securely retrieve data, execute tool calls, automate workflows, and interact with Bizura services through a standardized HTTP connection.
Automate Workflows with Bizura MCP and N8N
Bizura MCP now works with N8N out of the box, allowing you to connect Bizura with N8N workflows without requiring custom plugins.
How to Use the Bizura MCP Server
This article will show you how to leverage the new Bizura MCP (Model Context Protocol) server to empower your AI agents and copilots to access Bizura data and tools seamlessly — all via a secure, standardized HTTP protocol.
Email Campaign Agent (Beta)
Launch polished, data‑driven broadcasts in minutes with Bizura’s Email Campaign Agent (Beta). This AI‑guided builder streamlines copywriting, subject‑line testing, audience targeting, and sending‑domain setup so you can send smarter campaigns—faster.
How to Use Web Search Tool in Agent Studio for Real-Time Responses
This article explains how the Web Search Tool works within Agent Studio and how to use it to fetch real-time information from the internet. You will learn when to use it, how to configure it correctly, and how to control its behavior for accurate and
Import cURL in Agent Studio API Call Tool
Learn how to use the Import cURL option in the Agent Studio API Call Tool to quickly turn a cURL command into a configured API request. This article explains where to find Import cURL, what request details are populated automatically, how to review i
Important Update: Agent Studio is Being Reshaped
We're writing to let you know about an upcoming change to Agent Studio. As part of our ongoing commitment to delivering the best possible experience, we've decided to temporarily disable Agent Studio while we reshape and rebuild it from the ground up
How AI Agents Use the Knowledge Base Tool to Answer Customer Inquiries
The Knowledge Base Tool in Agent Studio allows an AI agent to answer questions using information stored in a selected Knowledge Base. A Knowledge Base can contain business information from sources such as website pages, FAQs, tables, rich text, uploa
How to Create AI Content with Generative AI tools In Agent Studio
Generative AI tools in Agent Studio allow you to create AI-generated text, audio, images, and videos inside an agent flow. These tools are added as processing nodes and can use prompts, Brand Voice, Brand Kit settings, and variables to generate conte
How to Collect User Inputs with Capture Tools in Agent Studio
Bizura’s Capture Information tools in Agent Studio help you collect specific user inputs during a conversation, such as an email address, phone number, selected option, or free-form text response. These tools are used inside a Sequential Node to gath
How to Build Structured Agent Flows Using Sequential Node in Agent Studio
This article explains how the Sequential Node works within Agent Studio and how to use it to build structured, step-by-step flows. It covers how to configure the node effectively, when to use it, and how to design flows that execute reliably and deli
How to Build Smarter AI Agents Using AI Agent Node in Agent Studio
This article explains how the AI Agent Node works within Agent Studio and how each of its core elements shapes agent behavior. It covers how to configure the node effectively, when to use it, and how to make it perform reliably in real-world scenario
What Is Graph Builder Copy, Paste, and Bulk Delete in Agent Studio?
Speed matters when you're building and refining agent logic. Graph Builder copy, paste, and bulk delete in Bizura make it easier to reuse node setups, duplicate connected flows, and clean up your canvas without rebuilding work manually. These tools h
Agent Studio - Multi Agent System Builder
Free Tier: nlimited agents, free Knowledge Base & non-AI executions.
How to Use Brand Voice and Brand Kit in Agent Studio
Maintain consistent branding across AI-generated content by applying
How to Clone and Share Agent Studio Agents Using Snapshots
Clone, distribute, and deploy your best-performing AI agents across sub-accounts using Account Snapshots. This guide explains how to package Agent Studio agents, include their dependencies, load them into other accounts, and share or sell them throug
How to Use Custom Values and Variables in Agent Studio
Use Custom Values and built-in variable sources to make your Agent Studio workflows dynamic, reusable, and scalable. Instead of manually typing business details or contact information into every node, you can insert smart placeholders that automatica
How to Test and Debug AI Conversations in Agent Studio
Agent Studio’s Message Execution Timeline and Chat Emulator provide full visibility into every step of an AI conversation so you can debug faster, identify slowdowns, and deploy agents with confidence.
How to Create and Manage Folders in Agent Studio
Click the
Agent Studio - Router Tool (AI & Conditional Router)
Agent Studio Router helps you control how conversations move between nodes in Agent Studio. As the name implies, a router directs the workflow from one node to the next based on specific logic or conditions. This article explains how to use AI Router
Agent Studio Overview
Agent Studio is Bizura’s visual environment for building intelligent AI agents. It allows you to design how an agent is triggered, how it processes information, how it makes decisions, and what actions it performs all within a flexible, node-based ca
Agent Studio Template Library: Build AI Agents Faster with Reusable Templates
Launch production-ready AI agents in minutes using the Agent Studio Template Library in Bizura. Choose from agency-created or official starter templates, then customize variables to match each client. Templates speed onboarding, standardize best prac
How to Set Up Agent Studio Triggers for Real-Time Starts
Agent Studio Triggers power real-time, event‑driven automation for your Bizura AI agents. When someone submits a form, gets tagged, or sends a chat, Bizura records the event and starts your agent in the background, keeping pages and APIs fast while y
How to Use the AI Agent Studio in Bizura
Agent Studio is Bizura’s no-code/low-code platform that makes it easy to design, manage, and deploy AI-driven agents. With an intuitive drag-and-drop builder, powerful tool nodes, and flexible deployment options, Agent Studio empowers you to create i
Visual Edits in AI Studio
Learn how to use Visual Edits in AI Studio to refine your project directly from the live preview. You’ll learn how to enter Visual Edit mode and select editable elements. You’ll also see how to update text, images, icons, colors, spacing, and layouts
Advanced SEO Support in AI Studio
Your AI Studio sites just got a whole lot "louder" for the rest of the internet to hear! Improve the SEO readiness of your AI Studio projects with Advanced SEO Support. Advanced SEO Support helps make published AI Studio sites easier for search engin
Code Editor in AI Studio
The Code Editor in AI Studio gives you direct access to your project code without leaving the builder. You can edit files, search across your project, catch issues quickly, and review changes in real time from one workspace. This makes it easier to m
Connect Forms and Calendars in AI Studio
Forms and calendars help turn an AI-generated page into a working experience that can collect information or book time with your business. In AI Studio, these components begin as part of the front-end page experience, then can be connected to your Bi
AI Studio in Bizura
AI Studio is an AI-powered builder in Bizura that helps you create websites, landing pages, and other interactive experiences faster using natural language prompts. Instead of building everything from scratch, you can describe what you want, use temp
How to Generate SEO-Friendly Blog Posts Using Ask AI in Bizura
Create complete, SEO-friendly blog posts in a single Ask AI prompt. Ask AI Full AI-powered Blog Post Generation lets you brainstorm topics, generate outlines, and produce long-form drafts without leaving Bizura, so you can keep your entire blogging w
How to Use Scheduled Tasks in Ask AI to Automate Prompts
The Scheduled Tasks workspace is where you create, review, and manage every Ask AI task that runs on a schedule. It provides a high‑level overview of what will run next and which tasks have fresh results waiting for you.
What is Ask AI Memory?
Ask AI Memory helps personalize future Ask AI conversations in Bizura by saving reusable context, preferences, and instructions. Memories can include details about your role, business, tone preferences, formatting style, or recurring instructions you
How To Create and Attach Knowledge Bases with Ask AI
Ask AI helps you create and connect Knowledge Bases directly from a guided chat workflow inside Bizura. Instead of manually configuring sources and connecting AI agents separately, Ask AI can use your Brand Voice or Business Profile website to build
ASK AI Sessions Pricing Overview
This article provides examples of how Ask AI sessions are structured and how usage costs are calculated.
Using Ask AI Artifacts and Mermaid Diagrams in Bizura
Ask AI now delivers richer, execution-ready responses that help you move from prompt to action faster. Instead of returning only plain text, Ask AI can intelligently organize information into structured formats such as tables, charts, todo lists, gui
Using Ask AI to Create and Update SaaS Plans
Ask AI now helps agencies create and update SaaS plans in Bizura using natural language prompts. Instead of navigating every setting manually in SaaS Configurator, you can describe the plan you want to create or the changes you want to make, and Ask
How to Use the MCP Server within Ask AI
Ask AI has graduated from answering questions to
Ask AI + Agent Studio Integration
Connect the conversational power of Ask AI with the workflow flexibility of Agent Studio. This integration lets you route chat queries to custom AI agents, automate multi-step actions, and deliver answers faster—no code required.
Conversational Editing of Content with Ask AI
Welcome to "Edit with Ask AI", a new way to transform your content using natural language instructions. Now you can quickly rewrite, simplify, polish, or expand AI-generated content while preserving your brand voice and context, all in a conversation
How to Generate and Edit Images Using Ask AI
This article explains how to generate, edit, and describe images with Ask AI. You can create images from conversational prompts, modify generated or attached images, and ask questions about an image. Ask AI also supports multiple aspect ratios for so
Funnel Creation Agent in Ask AI
Discover how the Funnel Creation Agent in Bizura’s Ask AI streamlines funnel creation with intelligent automation, brand personalization, and seamless integrations—helping you launch high-converting funnels faster than ever.
Contact Summary Agent in Ask AI
The Contact Summary Agent is a new AI-powered feature within Bizura Copilot’s Ask AI tool, designed to instantly summarize contact records and answer detailed questions about any contact. This feature streamlines how you access and interpret contact
Thumbs Up/Down Feedback for Content AI
This article will show you how to give feedback on AI-generated content using Bizura’s new
Brand Voice Integration in Content AI
Welcome to the enhanced Content AI experience in Bizura! With the new Brand Voice Integration, you can now generate content that’s deeply aligned with your brand’s unique identity, ensuring every piece feels authentic and consistent across Social Pla
How to Find Past Records of Content Generated by Content AI
Content AI provides users to check the generated content along with variations. We understand each penny matters. Thus we have provided a log of the generated content. Users can check the previous logs of generated content and use them whenever requi
Forward Emails from Conversations in Bizura
Forward inbound emails directly from the Conversations inbox to any external recipient without leaving Bizura. This guide explains what forwarding does, how it behaves in a conversation thread, and how to set it up for smooth escalations, reviews, an
Conversation AI: Multiple Calendars Support for Appointment Booking
Enhance your scheduling flexibility with
Conversations AI Bots can now Respond to Audio
Give customers the option to speak instead of type. Bizura’s Conversations AI understands voice notes and audio files across WhatsApp, Facebook Messenger, Instagram, and SMS/MMS. The bot transcribes speech to text and replies intelligently using your
Conversation AI Public API
Bizura’s Conversation AI API gives developers programmatic control over AI agents, actions, and conversation generations. Use secure tokens and granular scopes to automate agent setup, integrate with external apps, and export conversation data for an
How to Generate Conversation Summaries and Transcript in Conversation AI
Use Conversation AI in Bizura to generate a summary and transcript after a conversation becomes inactive. This helps teams review interactions faster, route important details to internal records, and notify the right users without reading every messa
Conversations AI Bots can now Respond to Images
Conversation AI Image Response allows supported Conversation AI bots to analyze customer-shared images and reply with context-aware messages. When enabled, the bot can use visual context from supported image files across supported channels such as Li
Conversation AI Flow Builder
The Conversation AI Flow Builder is a visual tool used to design structured, goal-oriented conversations for your AI bot. It allows you to map out how the bot interacts with contacts, captures information, and progresses through different steps in a
Conversation AI - New Knowledge Sources & Quality Upgrades
This guide explains Bizura’s Knowledge Source and retrieval quality upgrades for Conversation AI. You can use tables, rich-text entries, file uploads, and an improved retrieval pipeline to help AI agents provide more accurate, context-aware answers a
Managing Granular Permissions For Conversation AI Agents
Granular permissions for
Cancellation and Rescheduling of Appointments in Form Based Bots
Welcome to the guide on enabling cancellation and rescheduling of appointments within Bizura’s Form-Based Conversation AI Bots. This feature streamlines appointment management for your contacts, allowing them to modify or cancel bookings directly thr
Conversation AI: Snapshot Support - How to Snapshot Fully Configured Conversation AI Bots
This article will show you how to create a snapshot of fully configured Conversation AI Bots, including all prompts, actions, and settings. Snapshots make it easy to deploy the same bot across multiple sub-accounts with full consistency and minimal e
Conversation AI Agents Dashboard
A consolidated analytics dashboard in Bizura lets you evaluate all Conversation AI agents from one place. Use filters for date range, channel, and agent to quickly compare outcomes, spot trends, and act faster—without opening each agent individually.
Guided Form Based Setup for Conversation AI
This article provides a step-by-step guide to setting up Conversation AI V3 using the Guided Form approach in Bizura. With the Guided Form method, you can create bots without writing prompts—just fill out a simple form, define your objectives, and le
Bot Status for Individual Contacts
Bot Status for Individual Contacts gives your team more control over when Conversation AI should respond, pause, or stay inactive for a specific contact. This article explains how to manage bot status from the Conversations tab, how each status works
Using Conversation AI on Mobile (Bizura & LeadConnector)
This article will show you how to use Conversation AI directly from your mobile app. Whether you're replying on WhatsApp, Facebook, or Instagram, you can now take advantage of smart replies and automatic responses powered by AI — even while on the go
Voice AI: Translation Service for Call Transcript & Summary
Need transcripts and summaries in another language? Bizura’s Voice AI Translation Service converts post-call transcripts and summaries into the language you choose, right inside your dashboard. This feature removes language barriers, speeds up review
Managing Granular Permissions for Voice AI Agents
Granular permissions for Voice AI Agents give account owners pinpoint control over who can view, configure, and analyze AI‑powered voice agents. Whether you're managing a large team or onboarding new roles, these settings help protect agent logic and
How to Upgrade Your Voice AI Agent for a Better Call Experience
Unlock a smarter, more natural, and reliable calling experience by upgrading your Voice AI agent in Bizura. This article guides you through the benefits and step-by-step process to transition to the new Voice AI Experience.
Voice AI Custom Actions
This article explains how to use Voice AI Custom Actions to send real-time POST webhook requests during live calls. Custom Actions allow Voice AI agents to interact with external systems mid-conversation, such as looking up data, sending information,
Appointment Booking in Voice AI
Appointment booking in Voice AI in Bizura allows your AI phone agent to offer available times, collect required details, and confirm appointments during live calls. Depending on your setup, Voice AI can book on a single calendar or route callers acro
Separate During and Post Call Actions
The
Knowledge Base Integration for Voice AI Agents
Welcome to a smarter way to power your Voice-AI agents! The new Knowledge Base Integration for Voice-AI Agents in Bizura lets you deliver accurate, context-aware responses by connecting each agent to a dedicated knowledge base, triggered by custom pr
Number Pool Support in Voice AI Agents
We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.
Updated Post Call Email Notification Options
We’ve enhanced post-call email notifications to give you full control over who receives them. Previously, notifications were limited to admins and users could only add one additional recipient. Now it’s no longer restricted to admins or a single reci
Test Call Logs visible in Voice AI Dashboard
View Test calls alongside live interactions in the Voice AI dashboard logs with a new Call Type filter.
Twilio Numbers Support
We have added support for Twilio numbers for Voice AI Agents, allowing calls to be routed through your Twilio account seamlessly.
Idle Reminder Timer
We’ve added the Idle Reminder Timer in every agent’s
Voice AI Agents Dashboard
The
Voice AI Custom Variable Support in Prompt
The long-awaited support for custom variables in Voice AI prompts is now available! This feature allows you to personalize Voice AI interactions by dynamically inserting contact-specific details into prompts, making conversations more contextual and
Voice AI: Multi-Language Support
Bizura Voice AI supports multiple languages so your callers are greeted and assisted in the language that feels natural to them. Configure an agent’s Language, choose an appropriate Voice, and localize your experience for multilingual markets with mi
Working hours for AI Employee
This article will guide you through setting and managing your working hours for Voice AI. By defining your preferred working hours, you can ensure that your voice AI tool is available to assist during the times that best fit your business. Whether yo
Inbound Call Flow for Voice AI calls
When setting up Voice AI, you'll need to understand how the inbound call flow works so you can maximize the AI's efficiency. There are a few different scenarios where your Voice AI Agent will be involved in the phone call. You can either have the Voi
Testing Voice AI Agents
Before deploying your agent, it’s important to test its functionality. You can learn more about how your AI Agent handles specific inquiries that may arise from a conversation with a prospect or customer, and you can use that information to fine-tune
AI Usage Dashboard
The AI Usage Dashboard in Bizura gives agencies a centralized view of AI spend, token usage, and transaction-level activity across supported AI products. It helps Agency Admins review usage trends, monitor costs, and understand which products or mode
Agent Logs Metrics
Agent Logs Metrics is a dashboard inside Agent Logs that helps you measure AI agent activity using widgets, filters, and saved layouts. Instead of reviewing one conversation at a time, it gives you a broader view of performance, efficiency, and activ
Google sheet integration for Knowledge Base
Connect your live spreadsheets directly to your Bizura Knowledge Base with Google Sheets integration. This feature helps you keep structured information current without repeated file uploads, making it easier for AI agents to reference the latest dat
Agent Logs Overview
Agent Logs gives you a centralized way to review how your AI agents are behaving across supported Bizura experiences. By bringing execution activity, conversation context, and step-level details into one place, Agent Logs makes it easier to understan
How to Use Public APIs in Agent Studio
A Public API (Application Programming Interface) is a secure way for external applications to communicate with Bizura. In Agent Studio, the Public API allows your software to list, retrieve, and execute production-ready AI agents programmatically wit
Introducing AI Build Hours
Build Hours are 1:1 sessions where our AI experts work with you to get your Conversation AI/Voice AI agents set
Season of AI Promotion Ending Information & FAQ's
The Season of AI promotion has officially concluded, and it’s time to transition into the post-promotion phase. This article will walk you through the key changes, billing details, and steps to ensure a smooth transition for your agency and sub-accou
AI Product Pricing
This article explains how Bizura AI products are priced, which features are included in AI Employee Unlimited, which features are part of AI Employee Growth, how Voice AI costs are calculated, and where agencies can review or rebill AI usage.
Knowledge Base Overview
The Knowledge Base is the central place in Bizura where users create, organize, and manage source content for supported AI tools. The refreshed Knowledge Base UI improves visibility with a Summary view, organizes data sources into tabs, and provides
Introduction to Ask AI Assistant
We’re excited to roll out a new AI-powered assistant inside Bizura,
How to Create Voice AI Agents
Creating a Voice AI Agent is fast and easy, and it will help your business field phone calls so your office staff can focus on more pressing tasks like following up with warm leads and closing deals! Follow the steps below to set up your first Voice
AI Voice Agents Overview
Welcome to the AI Employee’s Voice Features support guide. This document will help you understand how to set up, configure, and make the most of your AI Voice Agent to enhance customer interactions through natural, automated voice conversations.
AI Employee Overview
The AI Employee includes Bizura AI products that are managed and billed under the AI Employee offering.
AI Tools in Bizura
AI is a big word in our world right now, but what is it and how can you use it in Bizura? In this document, we'll delve into the various Bizura AI tools available, how they work, and pro tips for maximizing their effectiveness. Let's get started!