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Knowledge Base/AI Employee/Rebilling, Reselling, and Wallets Explained

Rebilling, Reselling, and Wallets Explained

Have you ever wondered how the billing worked for Bizura’s additional services like LC Email, Phone, and AI? Or maybe you want to learn how to recover or make a profit off of this usage… You are going to learn about all of this and more in this video

Last updated: May 26, 2026


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On this page

  • What is Rebilling, Reselling, and Wallets?
  • How “Wallet” Works
  • How “Rebilling” Works
  • Scenario 1: No Rebilling Enabled
  • Scenario 2: Rebilling without Markup
  • Scenario 3: Rebilling with Agency Markup
  • How “Reselling” (Re-Sell) Works
  • Option 1: Direct Deployment
  • Option 2: Reselling (with or without markup)
  • Agency Wallet Usage Notifications
  • How to use
  • Why use Agency Wallet Notifications
  • Glossary of Terms
  • Frequently Asked Questions
  • How to Update My Agency Wallet or Payment Method?
  • How to Update the Sub-Account Wallet or Payment Method?
  • What is deducted from the Wallet? What is charged to the Card only?
  • What about Stripe Fees for the Agency Stripe?
  • Why is the Wallet Not Reloading? Wallet Reload Failures.
  • What if the Wallet hits $00.00 or goes negative?
  • How do I enable or Use one of these Services?

In this folder

  • AI Tools in Bizura
  • AI Employee Overview
  • AI Voice Agents Overview
  • How to Create Voice AI Agents
  • Introduction to Ask AI Assistant
  • Knowledge Base Overview
  • AI Product Pricing
  • Season of AI Promotion Ending Information & FAQ's
  • Introducing AI Build Hours
  • How to Use Public APIs in Agent Studio
  • Agent Logs Overview
  • Google sheet integration for Knowledge Base
  • Agent Logs Metrics
  • AI Usage Dashboard
  • Testing Voice AI Agents
  • Inbound Call Flow for Voice AI calls
  • Working hours for AI Employee
  • Voice AI: Multi-Language Support
  • Voice AI Custom Variable Support in Prompt
  • Voice AI Agents Dashboard
  • Idle Reminder Timer
  • Twilio Numbers Support
  • Test Call Logs visible in Voice AI Dashboard
  • Updated Post Call Email Notification Options
  • Number Pool Support in Voice AI Agents
  • Knowledge Base Integration for Voice AI Agents
  • Separate During and Post Call Actions
  • Appointment Booking in Voice AI
  • Voice AI Custom Actions
  • How to Upgrade Your Voice AI Agent for a Better Call Experience

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