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How to Use Custom Values in Voice AI Agent Prompts

Custom Values let you insert dynamic information from Bizura into Voice AI prompts and supported message fields. These values help your Voice AI agent personalize calls using available details such as contact, company, appointment, calendar, account,

Last updated: June 14, 2026


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On this page

  • What are Custom Values in Voice AI Prompts?
  • Key Benefits of Custom Values in Voice AI
  • Custom Values vs. Knowledge Base and Custom Actions
  • How To Insert Custom Values in Voice AI Prompts
  • Prompt Examples Using Custom Values
  • Business or Location Name
  • Welcome Message
  • Contact Name
  • Appointment Context
  • Assigned User Context
  • Best Practices for Using Custom Values
  • Troubleshooting Custom Values
  • Frequently Asked Questions
  • Related Articles

In this folder

  • AI Tools in Bizura
  • AI Employee Overview
  • AI Voice Agents Overview
  • How to Create Voice AI Agents
  • Introduction to Ask AI Assistant
  • Knowledge Base Overview
  • AI Product Pricing
  • Season of AI Promotion Ending Information & FAQ's
  • Introducing AI Build Hours
  • How to Use Public APIs in Agent Studio
  • Agent Logs Overview
  • Google sheet integration for Knowledge Base
  • Agent Logs Metrics
  • AI Usage Dashboard
  • Testing Voice AI Agents
  • Inbound Call Flow for Voice AI calls
  • Working hours for AI Employee
  • Voice AI: Multi-Language Support
  • Voice AI Custom Variable Support in Prompt
  • Voice AI Agents Dashboard
  • Idle Reminder Timer
  • Twilio Numbers Support
  • Test Call Logs visible in Voice AI Dashboard
  • Updated Post Call Email Notification Options
  • Number Pool Support in Voice AI Agents
  • Knowledge Base Integration for Voice AI Agents
  • Separate During and Post Call Actions
  • Appointment Booking in Voice AI
  • Voice AI Custom Actions
  • How to Upgrade Your Voice AI Agent for a Better Call Experience

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