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How to Assign Twilio Numbers to Voice AI Agents

Twilio number support allows Voice AI agents to use Twilio-connected phone numbers or number pools for call handling. Once a Twilio number is available in the sub-account, it can be assigned to a Voice AI agent from the

Last updated: June 21, 2026


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On this page

  • What is Twilio Number Support for Voice AI Agents?
  • Key Benefits of Twilio Numbers for Voice AI Agents
  • Before You Begin
  • Individual Twilio Numbers vs. Number Pools
  • How To Assign Twilio Numbers to Voice AI Agents
  • Go to AI Agents > Voice AI
  • Open Agents
  • Open the Deploy tab
  • Open Phone & Availability
  • Click Edit Phone Numbers
  • Select a Twilio number or number pool
  • Review call routing and AI backup behavior
  • Configure working hours, if needed
  • Save your changes
  • Test the assigned number
  • Call Routing and AI Backup Behavior
  • Working Hours
  • Inbound vs. Outbound Voice AI Setup
  • Testing Twilio Number Assignment
  • Frequently Asked Questions
  • Related Articles

In this folder

  • AI Tools in Bizura
  • AI Employee Overview
  • AI Voice Agents Overview
  • How to Create Voice AI Agents
  • Introduction to Ask AI Assistant
  • Knowledge Base Overview
  • AI Product Pricing
  • Season of AI Promotion Ending Information & FAQ's
  • Introducing AI Build Hours
  • How to Use Public APIs in Agent Studio
  • Agent Logs Overview
  • Google sheet integration for Knowledge Base
  • Agent Logs Metrics
  • AI Usage Dashboard
  • Testing Voice AI Agents
  • Inbound Call Flow for Voice AI calls
  • Working hours for AI Employee
  • Voice AI: Multi-Language Support
  • Voice AI Custom Variable Support in Prompt
  • Voice AI Agents Dashboard
  • Idle Reminder Timer
  • Twilio Numbers Support
  • Test Call Logs visible in Voice AI Dashboard
  • Updated Post Call Email Notification Options
  • Number Pool Support in Voice AI Agents
  • Knowledge Base Integration for Voice AI Agents
  • Separate During and Post Call Actions
  • Appointment Booking in Voice AI
  • Voice AI Custom Actions
  • How to Upgrade Your Voice AI Agent for a Better Call Experience

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