Conversations

Are you looking for ways to incorporate personalized communication into your automated workflows? Do you need to add a human touch to your SMS marketing campaigns?

This article will show you how to add a Manual Call action to a workflow in Bizura. This action allows you to create call tasks automatically when a workflow trigger is met. This is perfect for sales or support follow-ups that require a personal touc

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Bizura’s redesigned Conversations experience delivers a faster, clearer inbox with four flexible panels, upgraded filtering (including tags + AND/OR), and a modern email composer. Teams can triage, collaborate, and act without leaving the thread. Thi

Internal Chat allows users to communicate privately with their sub-account users within the Conversations module. This streamlines discussions and enhances internal collaboration. Unlike contact conversations, internal chats are visible only to parti

We are thrilled to introduce a feature that redefines how users interact with our platform—Activity Cards. This innovative addition is your window to a consolidated view of essential updates, designed to streamline your experience and empower you wit

The Quick Replies feature enables users to create predefined response prompts for Facebook and Instagram messages, allowing for faster and more efficient communication. This feature is especially useful for businesses that receive frequent inquiries,

Group Chat for SMS lets your team message small groups of contacts from a single conversation thread on both desktop and mobile. This article shows you how to use the Group Chat feature to start conversations with multiple clients, team members, or s

Use Internal Comments and @mentions in Bizura Conversations to collaborate privately inside a contact thread without exposing notes to the contact. This article defines what internal comments and @mentions are, who can use them, and how to post, sear

Overview:

Snippets are a time-saving tool designed to streamline communication by providing reusable pre-crafted text templates. This article guides you through understanding, locating, and using the Snippets feature effectively. It also explains how organizin

Drafts in Conversations save automatically so you can continue working without losing progress.

The workflow action Instagram DM allows you to send an Instagram DM to the contact (contact needs to have previously messaged a connected Instagram page no more than 24 hours before arriving at this event in order for the message to successfully deli

This document explains how to use the workflow action - Log External Call, to log calls from third-party calling tools into the CRM.

Q. What attachment types are supported in Conversations?

Attachments play a crucial role in enhancing communication by allowing users to share aimportant files, documents, images, and videos. Whether you’re sending contracts, product brochures, or instructional videos, attachments help convey information e

With these enhancements, users can access all the essential data and features they need within Conversations itself. No more navigating to different modules. The user experience has been refined to be seamless and effortless. We've made information m

Live Chat inside Conversations enables real-time communication between businesses and website visitors directly within Bizura. This article explains the key benefits of using Live Chat, outlines the necessary setup steps, and provides guidance on man

The Contact Engagement Score is a metric that helps businesses track, prioritize, and engage with leads based on their level of interaction. By assigning scores to actions like email opens, form submissions, and purchases, businesses can focus on hig

Our email composer is equipped with the functionality of CC and BCC capabilities, providing a robust emailing experience. This feature allows users to effectively manage their communication by engaging multiple stakeholders in a single thread while p

In this article, you’ll learn how to enable filters, manage multiple conversations effectively, and use additional tools to streamline communication.

This article provides a comprehensive guide about how to view the components of AI-generated responses and edit knowledge base entries directly from the conversation view. This functionality increases transparency, enables real-time updates, and enha