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Contact Engagement score

The Contact Engagement Score is a metric that helps businesses track, prioritize, and engage with leads based on their level of interaction. By assigning scores to actions like email opens, form submissions, and purchases, businesses can focus on hig

Last updated: May 26, 2026


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On this page

  • What is Contact Engagement Score?
  • Where to View Contact Engagement Scores
  • Contacts Section
  • Conversations Section
  • Understanding Action Types in Engagement Score Rules
  • How to Set Up and Manage Score
  • Frequently Asked Questions

In this folder

  • View & Edit AI Response Info in Conversations
  • Overview of Conversation Filters
  • How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
  • Contact Engagement score
  • Live Chat
  • Right Panel & Expandable Sidebar in Conversations
  • Attachments Made Easy in Conversations
  • Conversations FAQs
  • Workflow Action - Log External Call
  • Instagram DM - Workflow Action
  • How to Save Draft Messages in Conversations
  • Conversations - Snippets
  • Select SMS To and From Numbers
  • Conversations - How to Add Internal Comments & Mention Users
  • Conversations: Group Chat for SMS (Mobile & Desktop)
  • Guide to Quick Replies for Facebook & Instagram
  • Conversations - Activity Cards
  • Internal Chat: Private Team Communication
  • Getting Started with the Conversations Tab
  • Understanding Trigger Links in HiRise Design
  • How To Add a Manual Call Action to a Workflow
  • How to set up a Manual SMS action

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