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View & Edit AI Response Info in Conversations

This article provides a comprehensive guide about how to view the components of AI-generated responses and edit knowledge base entries directly from the conversation view. This functionality increases transparency, enables real-time updates, and enha

Last updated: May 26, 2026


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On this page

  • AI Response Info in Conversations
  • Benefits of AI Response Info in Conversations
  • What AI Response Info is Available?
  • View & Edit AI Response Info in Conversations
  • Step 1: Navigate to the Conversation View
  • Step 2: Identify the AI Message
  • Step 3: Open AI Response Info Sidebar
  • Frequently Asked Questions

In this folder

  • View & Edit AI Response Info in Conversations
  • Overview of Conversation Filters
  • How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
  • Contact Engagement score
  • Live Chat
  • Right Panel & Expandable Sidebar in Conversations
  • Attachments Made Easy in Conversations
  • Conversations FAQs
  • Workflow Action - Log External Call
  • Instagram DM - Workflow Action
  • How to Save Draft Messages in Conversations
  • Conversations - Snippets
  • Select SMS To and From Numbers
  • Conversations - How to Add Internal Comments & Mention Users
  • Conversations: Group Chat for SMS (Mobile & Desktop)
  • Guide to Quick Replies for Facebook & Instagram
  • Conversations - Activity Cards
  • Internal Chat: Private Team Communication
  • Getting Started with the Conversations Tab
  • Understanding Trigger Links in HiRise Design
  • How To Add a Manual Call Action to a Workflow
  • How to set up a Manual SMS action

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