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Knowledge Base/Conversations/Guide to Quick Replies for Facebook & Instagram

Guide to Quick Replies for Facebook & Instagram

The Quick Replies feature enables users to create predefined response prompts for Facebook and Instagram messages, allowing for faster and more efficient communication. This feature is especially useful for businesses that receive frequent inquiries,

Last updated: May 26, 2026

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On this page

  • Overview
  • Setting Up Quick Replies:

In this folder

  • View & Edit AI Response Info in Conversations
  • Overview of Conversation Filters
  • How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
  • Contact Engagement score
  • Live Chat
  • Right Panel & Expandable Sidebar in Conversations
  • Attachments Made Easy in Conversations
  • Conversations FAQs
  • Workflow Action - Log External Call
  • Instagram DM - Workflow Action
  • How to Save Draft Messages in Conversations
  • Conversations - Snippets
  • Select SMS To and From Numbers
  • Conversations - How to Add Internal Comments & Mention Users
  • Conversations: Group Chat for SMS (Mobile & Desktop)
  • Guide to Quick Replies for Facebook & Instagram
  • Conversations - Activity Cards
  • Internal Chat: Private Team Communication
  • Getting Started with the Conversations Tab
  • Understanding Trigger Links in HiRise Design
  • How To Add a Manual Call Action to a Workflow
  • How to set up a Manual SMS action

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