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Getting Started with the Conversations Tab

Bizura’s redesigned Conversations experience delivers a faster, clearer inbox with four flexible panels, upgraded filtering (including tags + AND/OR), and a modern email composer. Teams can triage, collaborate, and act without leaving the thread. Thi

Last updated: May 26, 2026


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On this page

  • What is the New Conversations Experience?
  • Key Benefits of the New Conversations Experience
  • Catch Up on Unread Messages Faster
  • Navigation and Layout
  • 1. Inbox Panel
  • 2. Chat List Panel
  • 3. Message History Panel
  • View call transcripts while editing contact details
  • Switching Between Channels
  • Message Composer
  • Filtering Messages Within a Conversation
  • 4. Right Panel
  • Tags Filter
  • AND / OR Operators
  • Email Composer Enhancements
  • Full-View Composer
  • Inline Reply Experience
  • Keyboard Shortcuts
  • Frequently Asked Questions
  • Related Articles

In this folder

  • View & Edit AI Response Info in Conversations
  • Overview of Conversation Filters
  • How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
  • Contact Engagement score
  • Live Chat
  • Right Panel & Expandable Sidebar in Conversations
  • Attachments Made Easy in Conversations
  • Conversations FAQs
  • Workflow Action - Log External Call
  • Instagram DM - Workflow Action
  • How to Save Draft Messages in Conversations
  • Conversations - Snippets
  • Select SMS To and From Numbers
  • Conversations - How to Add Internal Comments & Mention Users
  • Conversations: Group Chat for SMS (Mobile & Desktop)
  • Guide to Quick Replies for Facebook & Instagram
  • Conversations - Activity Cards
  • Internal Chat: Private Team Communication
  • Getting Started with the Conversations Tab
  • Understanding Trigger Links in HiRise Design
  • How To Add a Manual Call Action to a Workflow
  • How to set up a Manual SMS action

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