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Knowledge Base/Conversations/Internal Chat: Private Team Communication

Internal Chat: Private Team Communication

Internal Chat allows users to communicate privately with their sub-account users within the Conversations module. This streamlines discussions and enhances internal collaboration. Unlike contact conversations, internal chats are visible only to parti

Last updated: May 26, 2026


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On this page

  • Overview
  • What's Covered in This Document
  • Inbox Overview
  • 1. Team Inbox
  • 2. My Inbox
  • How to Start an Internal Chat
  • Adding Users to an Existing Internal Chat:
  • Getting Notified About Internal Chats:
  • Access & Permissions
  • Create Access:
  • Participant Access:
  • View Access:
  • How This Helps?

In this folder

  • View & Edit AI Response Info in Conversations
  • Overview of Conversation Filters
  • How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
  • Contact Engagement score
  • Live Chat
  • Right Panel & Expandable Sidebar in Conversations
  • Attachments Made Easy in Conversations
  • Conversations FAQs
  • Workflow Action - Log External Call
  • Instagram DM - Workflow Action
  • How to Save Draft Messages in Conversations
  • Conversations - Snippets
  • Select SMS To and From Numbers
  • Conversations - How to Add Internal Comments & Mention Users
  • Conversations: Group Chat for SMS (Mobile & Desktop)
  • Guide to Quick Replies for Facebook & Instagram
  • Conversations - Activity Cards
  • Internal Chat: Private Team Communication
  • Getting Started with the Conversations Tab
  • Understanding Trigger Links in HiRise Design
  • How To Add a Manual Call Action to a Workflow
  • How to set up a Manual SMS action

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