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Conversations - Snippets

Snippets are a time-saving tool designed to streamline communication by providing reusable pre-crafted text templates. This article guides you through understanding, locating, and using the Snippets feature effectively. It also explains how organizin

Last updated: May 26, 2026


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On this page

  • What are Snippets?
  • Benefits Of Using Snippets
  • Where You Can Find Snippets
  • How to Set Up Snippets
  • Compose Message
  • Preview
  • Testing the Snippet
  • Save the Snippet
  • Organize Snippets into Folders
  • Add Folder
  • Move to Folder
  • Bulk Action
  • Filters
  • Three Dots Action Menu
  • Use Snippets in Conversations
  • Find your Snippet
  • Select the Snippet
  • User Access & Permissions
  • Frequently Asked Question
  • Related Articles

In this folder

  • View & Edit AI Response Info in Conversations
  • Overview of Conversation Filters
  • How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
  • Contact Engagement score
  • Live Chat
  • Right Panel & Expandable Sidebar in Conversations
  • Attachments Made Easy in Conversations
  • Conversations FAQs
  • Workflow Action - Log External Call
  • Instagram DM - Workflow Action
  • How to Save Draft Messages in Conversations
  • Conversations - Snippets
  • Select SMS To and From Numbers
  • Conversations - How to Add Internal Comments & Mention Users
  • Conversations: Group Chat for SMS (Mobile & Desktop)
  • Guide to Quick Replies for Facebook & Instagram
  • Conversations - Activity Cards
  • Internal Chat: Private Team Communication
  • Getting Started with the Conversations Tab
  • Understanding Trigger Links in HiRise Design
  • How To Add a Manual Call Action to a Workflow
  • How to set up a Manual SMS action

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