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Knowledge Base/Conversations/Workflow Action - Log External Call

Workflow Action - Log External Call

This document explains how to use the workflow action - Log External Call, to log calls from third-party calling tools into the CRM.

Last updated: May 26, 2026

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  • Covered in this Article:
  • What is the Workflow Action - Log External Calls?
  • How to use this action?

In this folder

  • View & Edit AI Response Info in Conversations
  • Overview of Conversation Filters
  • How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer
  • Contact Engagement score
  • Live Chat
  • Right Panel & Expandable Sidebar in Conversations
  • Attachments Made Easy in Conversations
  • Conversations FAQs
  • Workflow Action - Log External Call
  • Instagram DM - Workflow Action
  • How to Save Draft Messages in Conversations
  • Conversations - Snippets
  • Select SMS To and From Numbers
  • Conversations - How to Add Internal Comments & Mention Users
  • Conversations: Group Chat for SMS (Mobile & Desktop)
  • Guide to Quick Replies for Facebook & Instagram
  • Conversations - Activity Cards
  • Internal Chat: Private Team Communication
  • Getting Started with the Conversations Tab
  • Understanding Trigger Links in HiRise Design
  • How To Add a Manual Call Action to a Workflow
  • How to set up a Manual SMS action

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